Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: March 18, 2026
This Shipping & Delivery Policy applies to all orders placed via this website. Nothing in this policy limits or excludes any mandatory consumer rights you have under applicable law.
1) SELLER INFORMATION Seller: Cenavo AB Business address: Nynäsvägen 98, 136 35 Handen, Sweden Email: contact@cenavo.store Company registration number: 559570-9295 VAT number: SE559570929501
2) SHIPPING MODEL (THIRD-PARTY FULFILMENT / DROPSHIPPING) We use third-party fulfilment partners to pack and ship orders. This means:
- Products are shipped by third-party suppliers, not directly by Cenavo AB
- Products may ship from fulfilment locations that differ from our business address
- Products may be shipped from locations outside your country, including from China and other international locations
Because fulfilment locations can vary by product, destination, stock availability and capacity, we confirm the available shipping options and estimated delivery timeframes at checkout before you place your order.
3) ORDER PROCESSING TIME (ESTIMATES ONLY) Order processing time is the time between placing your order and the order being handed to the carrier.
Typical processing time: 1-3 business days
Processing times may vary depending on product availability, fulfilment location, peak periods, holidays, and carrier constraints. Any processing timeframes shown on our website, in product pages or at checkout are estimates only and are not guaranteed.
4) DELIVERY TIMEFRAMES (ESTIMATES ONLY)
Typical delivery timeframe after dispatch: 5-12 business days
This is an average estimate. Actual delivery times can vary significantly depending on:
- Destination country and region
- Fulfilment location (products may ship from China or other international locations)
- Local carrier performance
- Customs clearance procedures
- Weather conditions
- Peak periods (holidays, sales events)
- Other events outside our control
Total timeframe (processing + delivery): typically 6-15 business days, but may be longer
Any delivery timeframes shown on our website or at checkout are estimates only and are not guaranteed.
Your rights based on location:
For EU/EEA customers: Where no specific delivery date has been agreed, we will deliver without undue delay and within the timeframe required by applicable EU/EEA consumer law (generally no later than 30 days from the conclusion of the contract). This does not limit your statutory rights in case of late delivery, including the right to require delivery within an additional appropriate period and, in certain circumstances, to terminate the contract and receive a refund.
For UK customers: Where no specific delivery date has been agreed, we will deliver within 30 days from the conclusion of the contract, unless otherwise stated. You have statutory rights under the Consumer Rights Act 2015 in case of late delivery.
For customers in other locations: Delivery timeframes are estimates only. We are not liable for delays beyond our reasonable control.
5) SHIPPING METHODS AND CARRIERS The shipping methods and carriers available for your order depend on the destination, fulfilment location and product characteristics. Available options are presented at checkout.
We do not offer guaranteed or express delivery options. All shipments are sent via standard international shipping.
6) SHIPPING COSTS / FREE SHIPPING Shipping costs (if any) are shown at checkout before you complete your purchase.
Current shipping policy:
- Free shipping to all EU/EEA countries
- Shipping costs for other destinations are shown at checkout
If we offer free shipping promotions, the applicable conditions (for example, minimum order value or eligible destinations) will be shown at checkout or on the relevant promotion page.
7) CROSS-BORDER SHIPPING, CUSTOMS, VAT, DUTIES AND IMPORT FEES
IMPORTANT: Please read this section carefully
Because we use third-party fulfilment partners located internationally, your order will likely be shipped cross-border from a location outside your country.
Products are commonly shipped from China to your destination country.
Customs duties, import taxes, and carrier handling fees:
When products are shipped internationally (including from China), customs duties, import VAT/taxes, and carrier handling fees may be assessed by customs authorities or carriers in your destination country.
These charges:
- Are determined by your local customs authorities and carriers
- Vary by country, product type, and shipment value
- Are the responsibility of the recipient (you, the customer)
- Are NOT included in the product price or shipping cost you pay to us
- Must be paid by you to the carrier or customs authority before or upon delivery
We cannot predict the exact amount of these charges, as they are set by your country's customs regulations and may vary.
Your rights based on location:
For EU/EEA customers: Where we are able to calculate import duties and taxes at checkout, we will display them before you complete your purchase. Under EU/EEA consumer rules, you are not required to pay charges that were not properly disclosed before purchase where we are the importer of record or where disclosure is required by law.
However, for shipments from third-party suppliers outside the EU (such as from China), we may not be able to calculate these charges in advance. In such cases, you may be required to pay customs duties, import VAT, and handling fees directly to the carrier upon delivery.
For UK customers: For shipments from outside the UK, customs duties and import VAT may apply. These charges are your responsibility and must be paid to the carrier or customs authority.
For customers in other locations: You are responsible for all customs duties, import taxes, and related fees. We recommend checking with your local customs office to understand potential charges before placing an order.
Refused or returned shipments due to unpaid customs charges: If you refuse delivery or do not pay required customs charges, and the shipment is returned to the sender or abandoned, we may offer a refund minus any costs we incur (including return shipping, customs fees, or handling charges), where permitted by law.
8) PARTIAL / SPLIT SHIPMENTS Orders containing multiple items may be shipped in separate packages and/or from different fulfilment locations. If this happens, you may receive:
- Separate tracking information for each package
- Packages arriving on different dates
9) TRACKING Where tracking is available, we provide tracking information via email and/or in your customer account.
Please note:
- Tracking events are provided by carriers and may update with delays
- International tracking may have limited visibility during customs clearance
- Some carriers may only provide limited tracking information
10) ADDRESS ACCURACY AND DELIVERY ACCESS You are responsible for providing a complete and accurate delivery address and contact details, including:
- Full street address with apartment/unit number (if applicable)
- Correct postal/ZIP code
- Contact phone number
- Any special delivery instructions or access codes
If you notice an error in your delivery address, contact us immediately at contact@cenavo.store. Address changes are not guaranteed once an order has been processed or dispatched.
11) UNDELIVERABLE PARCELS / RETURN TO SENDER / NON-COLLECTION If a parcel is returned to sender due to:
- Incorrect or incomplete address
- Refusal of delivery
- Failed delivery attempts
- Non-collection from carrier facility
- Unpaid customs duties or import fees
We will contact you using the email address provided. Where feasible, we may offer re-shipment at your cost. Alternatively, we may refund the order and may deduct any return shipping, customs fees, or handling costs we incur, where permitted by law.
12) DELAYS, CHANGES AND CUSTOMER SUPPORT If we become aware of a significant delivery delay or delivery issue, we will take reasonable steps to inform you using the contact details you provided (typically by email).
Common causes of delays:
- Customs clearance procedures (especially for international shipments)
- Peak periods (holidays, sales events)
- Carrier capacity constraints
- Weather or natural events
- Regulatory or security inspections
If you have questions about your delivery, contact us: Email: contact@cenavo.store
13) DAMAGED PARCELS Please inspect your order upon delivery. If a parcel arrives visibly damaged:
- Take photos of the outer packaging (including the shipping label)
- Take photos of the damaged item(s)
- Contact us as soon as possible at contact@cenavo.store with your order number and photos
We will assess the issue and provide a solution in line with applicable law and our fulfilment process.
14) LOST OR MISSING PARCELS If tracking indicates that a parcel is lost, or if you have not received your order within a reasonable time after the estimated delivery date, contact us at contact@cenavo.store with your order number.
We will investigate with the carrier and fulfilment partners. Investigation outcomes and timelines depend on the carrier's process. This does not affect your statutory rights.
15) RISK OF LOSS / DAMAGE
For EU/EEA and UK consumers: Where we arrange shipment, the risk of loss of or damage to the goods passes to you only when you (or a third party you nominate other than the carrier) acquire physical possession of the goods.
For customers in other locations: Risk passes to you upon delivery to the carrier.
16) EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE) We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to:
- Carrier disruptions or delays
- Customs delays or inspections
- Severe weather or natural disasters
- Strikes or labor disputes
- Pandemics or public health emergencies
- Government restrictions or regulatory changes
- Other force majeure events
This does not affect your statutory consumer rights where applicable.
17) VARIATION BY CUSTOMER LOCATION Delivery timeframes vary significantly depending on:
- Your country and region
- Your local carrier network and infrastructure
- Local customs processing times and procedures
- Distance from the fulfilment location
The most accurate estimated delivery timeframe for your specific order is shown at checkout.
18) QUESTIONS For shipping questions, contact: Email: contact@cenavo.store